Accessibility information

We have 3 parking spaces for people with disabilities. If these spots are full and you use a paid parking space within the compound, you can use the parking space for free if you present your parking ticket, disability documents (Certificate of the Disabled, Certificate of Intellectual Disability, Certificate of the Mentally Disabled, or apps for Certificate of the Disabled) at the general reception desk.

Route from accessible parking space to the general reception.

When you enter the compound from National Highway 310 (Chuo Kanjosen), the accessible parking space is on the left side. Please use the yellow blocks to walk into the main entrance.

We have 4 wheelchairs available for rent. Please ask a staff if you’d like to use them.

We have 12 wheelchair spaces on the first floor of the Main Hall and 4 wheelchair spaces on the first floor of the Sub Hall. For caregivers, we can also set up a compact seat next to the wheelchair seats. In addition, we can add 6 more wheelchair seats by removing some seats in the Main Hall. Depending on the performers, the seats will be used in different ways. Please ask the performers or the staff at Fenice Sakay for details.

Main Hall. Route to wheelchair seats.

Sub Hall. Route to wheelchair seats.

There are a total of 19 accessible bathrooms on each floor between the 1st floor and 4th floor. (8 in the Main Hall, 2 in the Sub Hall, 5 in the common areas, and 4 in the dressing rooms.) We have 18 ostomy-friendly bathrooms, 10 bathrooms with adult-sized beds withstanding up to 100kg of weight, and 8 baby beds withstanding up to 30kg. All 19 bathrooms have baby chairs and toilets with handrails that wheelchair users can use. Please refer to the floor plan to see where these are located.

Each elevator plays audio guidance to notify users when doors open or close or when arriving at each floor. Escalators are exclusively used to ascend before a performance, and exclusively used to descend after a performance. Audio guidance will play when the sensor is triggered by people getting on the escalator.

We have installed devices to help hearing impaired people. We rent out hearing aids to those who don’t have them. Please ask the staff for details.

By the entrance, we have installed at 2 locations devices that provide audio guidance for those who use signal aids. The audio guidance gives directions to the general reception.

Within the compound, we installed Braille blocks that lead guests from National Highway No. 310, Shinmachi No 6, or Okinabashi No. 3 to the main entrance. Within the facility, we installed Braille blocks from the entrance to the general reception, as well as in front of elevators and other locations.

Guests are welcomed to enter the halls with their service dogs, including seeing-eye dogs, hearing dogs or guide dogs.